Coming back to an old KeepKey
Maybe you last used your KeepKey years ago, with ShapeShift, the old KeepKey Desktop app (for example version 3.2.1) or KeepKey Client. Your coins are still on the blockchain, and your recovery phrase controls them. Here’s how to get going again.
- Install the current KeepKey Desktop from keepkey.com/desktop . Its installer files and welcome message still say “KeepKey Vault”. It’s the same app. See Install.
- Quit and uninstall the old app. Old KeepKey software can hold the USB connection so the new app can’t see your device. See Remove old KeepKey software.
- Connect your KeepKey and update it. Old devices get a bootloader update first, then a firmware update. KeepKey Desktop walks you through both. See Updating a KeepKey that hasn’t been used in years.
- Unlock it with your PIN. Forgot it? See Forgot KeepKey PIN. Wrong PINs don’t wipe the device.
- If coins you expect are missing, run Audit from the portfolio. See My coins are missing or show 0.
Stuck on Searching for KeepKey? See Stuck on “Searching for KeepKey”.
Can I still use ShapeShift?
Yes. KeepKey Desktop has a ShapeShift tab that opens ShapeShift (app.shapeshift.com). If ShapeShift says your firmware is too old, update it in KeepKey Desktop first. KeepKey has been independent of ShapeShift for several years.