Frequently Asked Questions
Is KeepKey Vault the same as KeepKey Desktop?
Yes. KeepKey Desktop is the current name of the app. Its installer files and welcome message still say “KeepKey Vault”. It’s not the retired ShapeShift-era app that was also called “KeepKey Desktop” (for example version 3.2.1, with a “dApp Store”). Download the current app only from keepkey.com/desktop . Returning after years away? See Coming back to an old KeepKey.
Can I still use ShapeShift with my KeepKey?
Yes. KeepKey Desktop has a ShapeShift tab that opens ShapeShift (app.shapeshift.com). If ShapeShift says your firmware is too old, update it in KeepKey Desktop first. See Firmware Updates. KeepKey has been independent of ShapeShift for several years.
What is the latest KeepKey firmware version?
Check release status and the published firmware releases . Candidate functionality and public availability are tracked separately.
Does KeepKey support Solana, TRON, and TON?
Yes — all three are natively supported as of firmware 7.14.1. See Supported Coins.
How many coins does KeepKey support?
KeepKey natively signs on 11 chains (Bitcoin, Ethereum, XRP, Cosmos, THORChain, Maya, EOS, Nano, Solana, TRON, TON) plus the Bitcoin family, and handles any ERC-20 token or EVM chain through Ethereum. Full list: Supported Coins.
Does KeepKey have a mobile app?
Yes. See KeepKey Mobile for the official download and supported flow. The public page links iOS and labels Android as coming soon. Viewing a portfolio or preparing a request on a phone is distinct from authorizing a signature on the hardware device.
Does KeepKey have a Secure Element?
No — by design. KeepKey uses a general-purpose microcontroller with no dedicated secure element, trading that for fully open-source, auditable firmware. What that means for the threat model — and the compensating controls (signed firmware, on-device verification, and an optional passphrase) — is covered honestly on the Security page.
Has KeepKey ever been hacked?
Security research has identified both physical-access and software risks over the product’s history. Review the Security page and the relevant advisory and release; no claim of universal immunity is made.
Is the KeepKey firmware open source?
Yes. The firmware is open source under the LGPLv3 license, reproducibly built, and CI-tested. You can read every line and verify a release’s SHA-256 hash before flashing. See Firmware.
How do I update my firmware?
The desktop application checks for updates automatically and verifies the firmware hash during the update. See Firmware Updates.
How is KeepKey different from a hot wallet like MetaMask?
With the browser extension, KeepKey works with any EVM dapp the way MetaMask does — but every signature is approved on the hardware device, so your private keys never touch the browser or the internet.
How do I cash out to my bank?
KeepKey doesn’t sell crypto for cash. To cash out:
- In your exchange account, copy a deposit address for the same coin and network.
- In KeepKey Desktop, send to that address. Check the address on the KeepKey screen, then approve. See Send & Receive.
- Sell on the exchange and withdraw to your bank.
Can I export my transactions or xpub?
Yes. In the portfolio, choose Reports, then Generate Report, and download it as a PDF or CSV. Reports include balances and addresses for every chain, Bitcoin xpubs and Bitcoin transaction history. Keep them private. See Reports & Tax Export.
Is KeepKey discontinued?
No. KeepKey is actively developed and maintained. The latest firmware release is 7.14.1, which added native Solana, TRON, and TON support. Because KeepKey is non-custodial and open source, your funds live in your recovery phrase regardless of any company’s status.